Sanskeera Terms & Conditions
Welcome to Sanskeera! By visiting our website or making a purchase at www.sanskeera.com, you agree to the following terms and conditions. Sanskeera India, the owner and operator of the brand, reserves the right to update or modify these terms at any time.
1. Shipping Information
We prioritize getting your unique Sanskeera fusion wear to you efficiently. Orders are dispatched according to the availability and dispatch time specified on each product page.
- Return pickups are subject to the serviceability of your area by our logistics partners.
- Once picked up, returns typically take 4–5 working days to reach us.
- After your returned items are received and inspected, any requested exchange product or store credit will be processed within 7 working days.
2. Exchange Policy
We want you to love your Sanskeera pieces!
- Exchange requests must be made within 7 days from your delivery date.
- Products that have been exchanged once are not eligible for further exchange or return.
- Orders placed using gift cards or credit notes are not eligible for exchange.
- If the product you wish to exchange is out of stock, a credit note of the same value will be emailed to you.
- Products marked as Final Sale (FS) in their title are not eligible for exchange.
You can easily request an exchange or credit note using our dedicated link: https://sanskeera.com/creditnote
3. Returns Policy
At Sanskeera, we focus on providing unique, handcrafted quality.
- We do not offer bank refunds on any products once sold.
- Returns are only accepted if:
- A wrong product is delivered (i.e., it doesn't match your order confirmation), or
- The product has a genuine manufacturing defect.
- The return value will be provided in the form of store credit only.
- Products marked as Final Sale (FS) in their title are not eligible for return.
- Credit notes issued are valid for 1 year from the date of issue.
- Return requests must be placed within 7 days of delivery.
- Products that have been exchanged once are not eligible for return.
- Orders placed using gift cards or credit notes are not eligible for return.
Important Note on Artisanal Products: All our Sanskeera clothing is handmade and hand-dyed. This means slight variations in color, pattern, or texture from product photos are a natural part of the artisanal process. These variations are considered normal and will not be accepted as reasons for return.
Returns will also not be accepted due to:
- Minor color differences (up to 10% variation is normal due to lighting and screen resolution).
- Dislike of material or fit. Comprehensive product details are clearly listed on our website. If you have any doubts, please reach out to us at help@sanskeera.com.
4. Information We Collect
Sanskeera collects information when you interact with our website, including when you:
- Fill out forms on www.sanskeera.com
- Make a purchase
- Sign up for our newsletter
- Participate in promotions or contests
We collect and store your name, email, shipping/billing address, contact number, and purchase details to fulfill your orders and enhance your experience. Your IP address and Browse behavior are also collected to optimize website functionality and security. We may retain your email during checkout to improve your shopping experience. If you abandon your cart, we might send a reminder email to help you complete your purchase. You can unsubscribe from these emails anytime.
5. Your personal data may be collected when you:
- Purchase products
- Abandon the checkout process
- Sign up for our newsletter
- Participate in our campaigns, giveaways, or contests
Even if you use the same email for multiple activities, your data is recorded once to avoid duplicate marketing messages.
By signing up for our newsletter or providing your information, you consent to Sanskeera processing your personal data for email communications. Your information is secure and won't be shared with unrelated third parties. You can revoke your consent anytime by emailing us at help@sanskeera.com.
6. How We Use Cookies
Sanskeera uses cookies to analyze user behavior and improve your Browse experience. A cookie is a small text file stored on your device that helps us personalize your experience.
Cookies help us:
- Track your session
- Keep your cart updated
- Enable checkout functionality
Cookies do not collect personal data or spread viruses. You can block or delete cookies via your browser settings, though this may affect your ability to complete a purchase on our site.
We use cookies for:
- Website functionality
- Site traffic analytics
- Sales tracking
- Personalized advertising
Third-party services like Google Analytics, Google Tag Manager, and Facebook Pixel may also set cookies to analyze traffic sources, user activity, and campaign effectiveness. All information collected is anonymized and used for internal purposes only.
7. Use of Information
We use the data we collect solely for its intended purpose, such as:
- Order fulfillment
- Account administration
- Sending newsletters and marketing campaigns (with consent)
- Conducting contests
- Processing product reviews
- Generating order and Browse history
- Analyzing traffic and usage patterns
- Improving website functionality
Marketing communications will only be sent if you've explicitly agreed, unless otherwise permitted by law. Sanskeera collects aggregate (non-personal) data to understand popular products and pages, helping us continuously improve your online shopping experience.
We do not sell, rent, or disclose your personal or Browse information to third parties, except as required to deliver services or comply with legal obligations.
8. Data Storage
Data collected is stored within India and may be processed outside the country under strict legal agreements, including Standard Contractual Clauses (SCCs) and privacy safeguards where applicable.
Personal data is stored for up to 60 months or as required by law. The retention period depends on the data type and its relevance to our operations.
Data Sharing with Other Entities
We do not share your personal data with third parties without your consent, except:
- To government agencies, if legally required
- To delivery services, for order fulfillment
- To service providers (e.g., email providers, payment gateways) under strict confidentiality agreements
Our partners only process your data on our behalf and are bound by our privacy and security requirements.
Your Rights
As a customer, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to our use of your data
- Withdraw consent for marketing or other processing
- Request a copy of your data in a transferable format
To exercise your rights, contact us at help@sanskeera.com.
Erasure of Personal Data
We delete your personal data when it's no longer necessary for the purposes listed above. Anonymized data may be retained for analytics and legal obligations. We do not store credit/debit card information.
9. Withdrawal of Consent
You can withdraw any consent you've given us at any time. Once withdrawn, we will no longer process your data unless required by law or contract. For any such requests, please contact us at:
- Email: support@sanskeera.com
- Phone: +91 7982489277 (Available Mon–Sat, 9:00 AM – 6:00 PM IST)
10. Complaints
If you believe your data has been mishandled, or if you wish to file a complaint regarding the handling of your personal information, please contact us first. If unresolved, you may approach the relevant data protection authority.